Getting Into Your Lasseters Account
Most people start at the main website: lasseters.com.au. From there, the sign-in ties into Lasseters Rewards, the in-venue loyalty program, and also into the accommodation system that runs through the IHG Crowne Plaza platform. What you are trying to do - check points, manage a room, update details - slightly changes which login screen you see first.
The basic way in looks like this:
- Open lasseters.com.au in your usual browser.
- Look for “member” or “account” login in the top navigation bar.
- Type the email address you originally registered under.
- Enter your password in the field below.
- Click the sign-in button to submit the details.
- If they prompt for a verification step, complete it before moving on.
- After that you should see your points balance, current tier, and any future bookings.
Some accounts were created from the IHG Crowne Plaza side, not directly with Lasseters. In that case, the same credentials may work more smoothly via the IHG website or mobile app. Same username and password, slightly different entry door. It all comes back to how your membership was opened at the start.
One small but very real tip: if you juggle a few emails, note down which address you used for Lasseters. It is a simple thing, but mismatched email is by far the most common reason people think their login is broken.
Recovering Your Password
When login fails out of the blue, a forgotten password is usually behind it. The reset process runs through email and only takes a few minutes if you still have access to that inbox.
To reset it:
- Head to lasseters.com.au and open the login form.
- Under the password box, click on “Forgot password”.
- Type in the email tied to your account.
- Check your email for a reset link sent from Lasseters or the IHG system.
- Use that link within the time limit mentioned in the message.
- Create a fresh password that matches the character rules on the page.
- Go back to the login screen and sign in again with your new details.
- If nothing has landed in your inbox after a short wait, look in the spam or junk folder before you ask for a second link.
If you can no longer get into the email account that was used at registration, the online reset simply will not complete. At that point you are better off talking to the venue directly. The phone number is 08 8950 7777, or you can use 1800 808 975 from within Australia. Email is fine as well: [email protected] for account-related issues.
What Your Account Actually Gives You Access To
Once you are logged in properly, most members go straight to their Lasseters Rewards details. The loyalty program runs across five tiers, and points build up over rolling six-month periods. Activity at the casino, in the hotel, and at the dining outlets all feed into that same total.
| Account Feature | What You Can Do |
|---|---|
| Points balance | View your current points and see how close you are to the next tier |
| Tier status | Check which of the five reward levels you are on right now |
| Redemption history | Look back at how and when your points were used |
| Booking management | See and adjust hotel reservations linked to your profile |
| Contact preferences | Change email details and update how they contact you |
One detail that catches people is how tier progress is calculated. It is not based on lifetime points. The system only looks at what you have done in each six-month block. So steady visits matter more than one massive trip. If you ease off for a while, your tier can shift down again at the next review window, especially if you were sitting just above a threshold.
The Casino Side of Things
Lasseters itself is a physical casino and hotel complex at 93 Barrett Drive, Alice Springs, NT 0870. There is no online gambling product attached to your login. It does not unlock remote real-money casino games at home. Instead, your account is tied purely to your player profile and on-site activity when you are actually on the gaming floor or using other facilities.
Electronic gaming machines usually start at 9 a.m. every day. Table games, including American and European roulette, run in evening sessions and typically continue through to around 2 a.m. The Sports Lounge, inside the same complex, includes TAB and Keno so you can place racing and sports bets while you are there.
When you come in person, you use your Lasseters Rewards card at the machines, tables or outlets. That card is linked back to the same online account you manage from home. Gaming, meals, drinks, hotel nights - it all tracks back into a single member profile and feeds your points.
